Delivery & Returns

Thank you for visiting the Hancock & Abberton website and for shopping with us, we hope you enjoy your purchase.

Delivery Method and Timing

Subject to stock availability goods are dispatched within 24 hours, excluding weekends and bank holidays.

Delivery is made by post or courier.

Estimated time of deliveries:

DHL Express Worldwide:

Ireland – next working day* – if ordered before 12pm

UK & Europe – next working day* – if ordered before 12pm 

US & Canada – 1-2 working day* – if ordered before 12pm

Rest Of World  – 2-4 working days* - if ordered before 12pm

*transit times are postcode dependent.

Postal Service:

Ireland 1-3 working days (DPD courier next working day - if ordered before 12pm*)

UK 3-5 working days (DPD courier 2 working days - if ordered before 12pm*)

Europe 5-7 working days

Rest of World 7-10 working days

Refund and Return Policy

In the event that your goods are damaged in transit please contact us to arrange return of the goods within 14 days. The goods will promptly be replaced and any additional agreed costs incurred by you will be reimbursed.

In the event that your goods are lost in the postal service every effort will be made to locate the package and if not located, your order will be replaced.

If you are unhappy with the quality or condition of our goods, please contact us within 14 days for a full refund or replacement.

To return your order, ensure the contents are securely packaged, enclose your name and address and forward to:

Hancock & Abberton

Unit 9 Naas Road Business Park
Muirfield Drive
Naas Road
Dublin 12
Ireland

Payment

Payment can be made by secure payment method online with Visa, Visa Debit, Mastercard, Mastercard Debit.

Offline payments including, Cheque, Postal order and Bank Transfer (made payable to Hancock & Abberton) can also be made. Upon clearance of your payment your order will be dispatched.

Corporate and Trade customers can avail of a credit account subject to trade references and application approval.

Product Availability

In the event that an item is out of stock, you will be notified as soon as possible and will be provided with the following options:
1) Substitutions of the product.
2) Await stock availability.
3) Be given a full refund.

Product Images

Every effort has been made to ensure that the product images accurately reflect the product being sold. This may vary on occasion and is due to circumstances beyond our control.

Alcohol and Tobacco

We are unable to offer services for the shipping of alcohol or tobacco products to any countries outside of Ireland. This means that items such as gift hampers containing rum or cigars can only be sold within the Republic of Ireland. Alcohol and Tobacco can only be sold to persons 18 years or older.

Need help?

If you can’t find what you’re looking for or you need help with your account, don’t hesitate to contact us. You can send us an email to info@hancockandabberton.com or you can phone us on +353 (0)1 460 8048 between 8.30 and 4.30pm Monday to Friday (GMT).